Privacy Policy

Mr Wenzhuang Chin's practice is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

Personal Information

• • Name and contact details (email, phone number, address)
• • Date of birth and gender
• • Medical history and health information
• • GP and insurance details
• • Emergency contact information

Website Usage Information

• • IP address and browser information
• • Pages visited and time spent on site
• • Cookies and similar tracking technologies
• • Contact form submissions

We use your information solely for the following purposes:

• • Providing medical consultations and treatments
• • Scheduling and managing appointments
• • Communicating about your care and treatment
• • Maintaining medical records as required by law
• • Sending appointment reminders and practice updates
• • Improving our website and services
• • Complying with legal and regulatory requirements

We use a small number of trusted third-party providers to run this website. Where they process personal data, they do so on our behalf:

• • Brevo (Sendinblue) — processes contact and newsletter form submissions (name, email, phone, message) to deliver email. Data hosted in the EU (France).
• • Google Analytics — collects anonymised usage statistics (IP address, pages viewed, device) to help us improve the site. Loaded only after you accept cookies. Data processed in the United States.
• • Vercel Analytics — collects privacy-friendly traffic and performance metrics. Loaded only after you accept cookies. Data processed in the United States.
• • Google Fonts — serves the website typefaces; your IP address is visible to Google when fonts load. Data processed in the United States.
• • OpenStreetMap — provides the interactive map on our Location page; your IP address is visible to the map tile provider. Data hosted in the EU.

Some of these providers are based outside the UK/EEA (notably in the United States). Where personal data is transferred internationally, it is protected by appropriate safeguards such as Standard Contractual Clauses or the EU-US / UK Data Privacy Framework.

We implement appropriate technical and organizational measures to protect your personal information:

• • Secure data transmission using SSL encryption
• • Access controls and user authentication
• • Regular security assessments and updates
• • Staff training on data protection
• • Secure storage systems with backup protocols

Under UK data protection laws, you have the following rights:

• • Right to access your personal data
• • Right to correct inaccurate information
• • Right to request deletion of your data (subject to legal requirements)
• • Right to restrict processing of your data
• • Right to data portability
• • Right to object to processing
• • Right to withdraw consent

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.